Customer success is what drives us

Proactive customer support is at the heart of everything we do at Active

 

Full training for all your users

Onsite or virtual visits, to help you with all aspects of product delivery and integration, plus ongoing support, helping you and your team get the most from the product – as often as you need it.

Technical Support

Our helpdesk is available during normal office hours and will gladly offer any technical support you need at any stage of your contract.

Sector Expertise

Product Specialists are experts in the markets we work with, and will share the knowledge gained from your sector

Don’t just take our word for it

“Active provide an efficient service, with good customer relations and a willingness to adapt to the needs of the customer”

East Sussex Fire and Rescue Service

“It was great to work with Active. They understand the further education market, so it was very easy to get the CRM tailored exactly to our needs.”

Burton and South Derbyshire College

“Active’s technical understanding and prior experience of our type of business, and the associated system integration needs, was clearly demonstrable”

Moulton College

The team at Active are so helpful and friendly and very willing to adapt the product. Couldn’t be better.”

West Suffolk College

“Flexible and friendly, and always looking to offer solutions and advice that meet our needs.  I feel as though Active understand our position, our vision, and want to help us get there in a cost effective manner”

Dorset & Wiltshire Fire and Rescue Service

“Good relevant information from a company who is willing to listen”

Central Bedfordshire Council

When asked about their ‘likelihood to recommend Active to others’, our customers give us fantastic 8.5 out of 10….