Articles and news features.
How digital transformation can improve customer experience
Your customers don’t just compare your business to competitors; they consider interactions with experiences they’ve had elsewhere. That could include everything from making an online purchase from big retailers like Amazon, to how they’ve received timely updates from...
Streamlining approvals with Power Automate
Does your organisation still rely on manual approvals for processes like data changes, compliance related actions or sales authorisations? Often these workflows are time consuming, involving multiple people and can be subject to delays if someone in the chain is...
How businesses are using AI
The new Microsoft report ‘Agents, human agency and the opportunity for every organisation’ explores how businesses must change their operating models to gain the most value from new tools and technologies. The report highlights that it is not enough to simply adopt...
The Catalyst for Change: From Silos to the Cloud
We are seeing more colleges transitioning from traditional SQL Server Reporting Services (SSRS) to the Microsoft Dataverse and Power BI. If your college is holding data across a mix of sources, for example your MIS, internally built Power Apps and SharePoint Lists, we...
Welcome Leicester College
We’re delighted to welcome Leicester College as one of our new Further Education CRM customers. Arrange a conversation with our team to find out more about our digital solutions for FE Colleges including CRM Systems, Wellbeing and Students Services Tools and other...
Three system integrations you may not have considered
Adding integrations to your CRM allows you to work smarter, saving time, improving data accuracy and gaining better insights to guide decision making. Here are three integrations we have recently been working on with one of our customers and the benefits they bring:...
Signs your business has outgrown its current IT set up
If you are spending more time switching between your different platforms, double checking data from different sources and dealing with slow load times and frozen screens, then it could be time to update your systems. Solutions that worked for a small team may no...
Using AI to boost student support engagement
A recent report in FE Week highlighted how students are turning to AI for careers advice rather than speaking to a traditional college careers advisor. Reasons for this are stated as ease, availability and the increased empathy offered by AI chatbots which calls to...
Supporting modern, risk-focused FRS
These findings raise the question whether the systems underpinning prevention are keeping pace with the needs of a modern, risk-led fire service. Fire and Rescue services need a system that presents an accurate picture of those most at risk and allows them to...
Making digital transformation manageable in 2026
Digital transformation is the process of integrating technology across your business, improving your ways of working and adding value to your customers. You may be wondering how you can make changes that support your team whilst continuing to meet your objectives and...
The familiarity of a Microsoft system
A recent article in FE Week highlighted how staff are often overwhelmed by new digital technologies as they do not have time to understand features and benefits before sharing it with students. This means that they may be missing out on the full range of time-saving,...
SharePoint lists as virtual tables
What is a SharePoint List? A Sharepoint list is a secure, web-based way of storing, managing and organising data that you can share with your team and others who you provide access to. Businesses can use lists for many things including links, announcements, contacts...