Active customer survey – the results are in!

The results of the latest Active customer survey * are just in! And we’re delighted to report that, on ‘likelihood to recommend to others’, we scored a fantastic 8.5 out of 10 on average.

50% of our customers gave a score of 9 or 10.

“We created our Customer Success Programme, which puts customer service at the forefront of everything we believe in at Active.” says Christian Bowman, MD. “Our products make a real difference to lives and communities, and we want to empower our users; making their work as efficient and effective as possible. Customer support is at the very heart of this, and I’m delighted to see this reflected in this feedback”.

Some feedback from the survey:

  • “Excellent product, and excellent and ‘quick to respond’ customer service. I recommend frequently”
  • “Good relevant info from a company who is willing to listen”
  • “Great products, and perhaps more importantly for the high score, a fantastic reactive helpdesk”
  • “Flexible and friendly, and always looking to offer solutions and advice that meet our needs. Feel as though you understand our position, our vision, and want to help us get there in a cost effective manner”

If you would like advice or support on any of our products – get in touch. Our Support Help Desk is available to all customers during normal office hours on 01256 464749 or via

* Active Customer survey – email responses captured week commencing 31st October 2016.