The Active Helpdesk is open from 9-5.30 Monday to Friday.  We will gladly offer any technical support you need at any stage of your contract.

Supporting you and your team

Customer support is at the heart of everything we do at Active.  As well as access to our technical help desk (for help with problems, or just for advice on getting the most from the software), we offer a level of customer care that we feel surpasses that of many other companies.  It’s one of the reasons our customers are so loyal.


Bespoke training

Onsite or virtual visits, to help you with all aspects of product delivery and integration, plus ongoing support, helping you and your team get the most from the product – as often as you need it.

Sector Expertise

Product Specialists are experts in the markets we work with, and will share the knowledge gained from your sector

Customer feedback

“Flexible and friendly, and always looking to offer solutions and advice that meet our needs.  I feel as though Active understand our position, our vision, and want to help us get there in a cost effective manner”

Dorset & Wiltshire Fire and Rescue Service

“Good relevant information from a company who is willing to listen”

Central Bedfordshire Council

“Active’s technical understanding and prior experience of our type of business, and the associated system integration needs, was clearly demonstrable”

Moulton College

“The team at Active are so helpful and friendly and very willing to adapt the product. Couldn’t be better”

West Suffolk College

“Active provide an efficient service, with good customer relations and a willingness to adapt to the needs of the customer”

East Sussex Fire and Rescue Service

“The quality of service both from a technology perspective, utilising and understanding the software has been most valuable to us”

Luton Borough Council