CUSTOMER SUCCESS STORY
Cleveland Fire Brigade
Introduction
Cleveland covers the borough authorities of Hartlepool, Middlesbrough, Redcar and Cleveland and Stock-on-Tees with a population of over 560,000 people. Cleveland Fire Brigade employs approximately 600 people across their fire stations and at their Training and Administration Hubs.
The Challenge
Cleveland Fire Brigade needed a system to reduce home fire risks by conducting timely home safety checks based on their Risk-Based Inspection Programmes (RBIP). They also wanted to integrate with Safelincs to create jobs, which would cut down on administrative tasks and boost productivity. Additionally, they required a system to mitigate risks to individuals through prompt Safe and Well visits.
The Solution
Cleveland Fire and Rescue Service partnered with Active Informatics to implement Dynamics 365 Fire Prevention, part of a comprehensive fire risk management platform that includes Fire Protection and Site-Specific Risk Information (SSRI). This solution was developed using over 25 years of expertise working with Fire and Rescue Services across the UK.
Key Features:
- Educational Activities and Community Awareness: Record activities such as open days and track ‘Safe & Well’ visits.
- Automated Job Creation: Automatically create jobs and log all activity outputs.
- Inventory Management: Manage basic inventory, including smoke alarms.
- Reporting and Analysis: Easy-to-use reporting and analysis tools.
- Mobile Capability: Full mobile functionality for on-the-go access.
The Results
The implementation of Dynamics 365 Fire Prevention brought several benefits to Cleveland:
- Person-Centred Approach: Focus on individual needs and safety.
- Increased Productivity: Reduce administrative time and increase overall productivity.
- Auditing Support: Helpful for auditing processes.
- System Integration: Integrates well with existing systems.
- Cyber Security: Aligned with best practices in cyber security.
By leveraging Microsoft Dynamics 365, Power Apps with the expertise of Active Informatics, Cleveland Fire and Rescue Service aims to significantly improve their prevention activities, ensuring timely home safety checks and Safe and Well visits, ultimately enhancing the safety and well-being of their community.
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