Oxfordshire Fire and Rescue Service

The Challenge

OFRS needed a robust system to enhance their fire protection and safety operations. They required an application that could:

• Record the results of protection-related activities by premises
• Support remote data capture processes
• Provide evidence of audits and associated outcomes by premises
• Enable efficient reporting and analysis on completed activities
• Provide user and team-level dashboards and reporting
• Use consistent business process flows to support efficient and timely responses

Key Features:

• Protection Activity Recording: The system allowed OFRS to record the results of protection-related activities by premises, ensuring comprehensive documentation.
• Remote Data Capture: Support for remote data capture processes enabled field officers to input data directly from the field, increasing efficiency.
• Audit Evidence: The system provided a way to document audits and their outcomes, ensuring transparency and accountability.
• Reporting and Analysis: Efficient reporting and analysis tools helped OFRS monitor and evaluate completed activities.
• Dashboards and Reporting: User and team-level dashboards provided real-time insights into operations, enhancing decision-making.
• Consistent Business Processes: The application supported consistent business process flows, ensuring timely and efficient responses to incidents and inspections.

The Results

The implementation of Microsoft Dynamics 365 and Active Informatics’ expertise transformed OFRS’s fire protection and safety operations:

• Enhanced Documentation: Comprehensive recording of protection activities and audit evidence improved transparency and accountability.
• Increased Efficiency: Remote data capture and streamlined processes reduced administrative burdens and increased productivity.
• Improved Reporting: Advanced reporting and analysis tools provided valuable insights, helping OFRS make data-driven decisions.
• Real-Time Insights: Dashboards and reporting features offered real-time visibility into operations, supporting proactive management.
• Consistent Processes: Standardised business process flows ensured efficient and timely responses, enhancing overall service delivery.

By leveraging Microsoft Dynamics 365 and the expertise of Active Informatics, Oxfordshire Fire and Rescue Service has created a leading protection system that significantly enhances their ability to reduce risk in the community.